Previous incidents
Web endpoints is down
Resolved Feb 26 at 07:39pm EST
Web endpoints recovered.
1 previous update
GPU functions on OCI is down
Resolved Feb 26 at 06:37am EST
GPU functions on OCI recovered.
1 previous update
GPU functions on OCI is down
Resolved Feb 20 at 12:45pm EST
GPU functions on OCI recovered.
3 previous updates
GPU functions on OCI is down
Resolved Feb 18 at 10:57am EST
GPU functions on OCI recovered.
1 previous update
DNS issues causing website downtime and degradation of the service
Resolved Feb 14 at 07:20am EST
We experienced a problem with our DNS records for modal.com and modal.run, meaning that the website and webpoints were unreachable for a period, unless DNS records were cached by your local resolver.
This also affected workloads running on modal to some degree, as some workloads were failing to communicate with our API server.
The issue has been resolved but there might be lingering effects due to negative DNS caches in your local DNS resolver (e.g. your ISP resolvers).
Database upgrade
Resolved Feb 01 at 04:00am EST
We are upgrading an internal database. The Modal service should remain available during this time, although response latencies and error rates might be somewhat elevated.
GPU functions on OCI is down
Resolved Jan 31 at 04:35pm EST
GPU functions on OCI recovered.
1 previous update
GPU functions on GCP is down
Resolved Jan 19 at 06:22pm EST
GPU functions on GCP recovered.
1 previous update
Frontend and Web API are down
Resolved Jan 18 at 06:07pm EST
Frontend recovered.
5 previous updates
Frontend, Web API, and 1 other service are down
Resolved Jan 18 at 03:52am EST
According to our investigation this was a false positive. Independent internal monitoring reports no issues and we failed to reproduce any problems. We're continuing to investigate the root cause.
6 previous updates
Database upgrades
Resolved Jan 17 at 04:27am EST
Upgrade complete.
3 previous updates
Web API and Web endpoints are down
Resolved Jan 09 at 03:52pm EST
Web endpoints recovered.
4 previous updates
Web endpoints is down
Resolved Jan 08 at 02:38pm EST
Web endpoints recovered.
1 previous update
Web endpoints is down
Resolved Dec 26 at 10:48am EST
Web endpoints recovered.
7 previous updates
Web endpoint incident resolved
Resolved Dec 25 at 08:40pm EST
From 23:30 UTC - 01:40 UTC, web endpoints deployed on Modal had degraded performance and transient "400 Bad Request" status codes. We responded to the issue and published a fix.
The root cause was increased load on our web endpoint system from user traffic, which tripped an internal rate limit.