Previous incidents
Web endpoints is down
Resolved Sep 30, 2025 at 3:26am UTC
Web endpoints recovered.
2 previous updates
Emails from modal.com are not sending
Resolved Sep 22, 2025 at 3:55pm UTC
Invite emails, notification emails and others aren't sending. We're currently investigating the issue.
Image builds is down
Resolved Sep 15, 2025 at 2:30pm UTC
Image builds recovered.
1 previous update
A10G, L40S scheduling latency is high
Resolved Sep 8, 2025 at 11:06am UTC
As of 10:41 UTC scheduling latency has recovered on A10G and L40S.
Apologies for this incident and the customer impact caused. Please contact support to access the post-mortem document if interested.
1 previous update
Modal.com dashboards and image builds are degraded
Resolved Aug 26, 2025 at 3:10pm UTC
We identified the issue and we're starting to see recovery for the dashboards and image build times.
1 previous update
Degraded task startup / volume operations
Resolved Aug 21, 2025 at 7:24pm UTC
Task startup / volume operations back to normal operation
2 previous updates
All services are online
Resolved Aug 20, 2025 at 3:39pm UTC
A false alarm triggered downtime notifications. All services are online and there was no production impact.
Image builds / volumes experiencing issues
Resolved Aug 19, 2025 at 3:24pm UTC
Image builds and Volume file fetches have now recovered
1 previous update
Degraded container scheduling
Resolved Aug 12, 2025 at 6:30am UTC
Container scheduling degradation was resolved.
1 previous update
Dashboard and tasks logs are slow to update
Resolved Jul 23, 2025 at 11:40pm UTC
We have pushed a fix for the issue and performance is back to normal.
1 previous update
Investigating reports of dashboard unavailability
Resolved Jul 22, 2025 at 4:20pm UTC
We restarted a web server. The issue is resolved.
1 previous update
TLS issue with web endpoints on new, custom domains
Resolved Jul 22, 2025 at 2:32am UTC
We have added a backup provider for SSL certificates, and issuance has resumed successfully.
1 previous update
CPU functions, GPU functions, and 3 other services are down
Resolved Jul 14, 2025 at 6:42pm UTC
CPU functions, GPU functions, Volumes, and 1 other resource recovered.
1 previous update