Previous incidents
Database issue affected the service
Resolved Oct 24, 2025 at 8:43pm UTC
Database up and service is back to normal.
1 previous update
Some services are down
Resolved Oct 20, 2025 at 11:30pm UTC
AWS has marked the underlying incident us-east-1 as recovered, and we've seen recovery across our affected services.
6 previous updates
Modal Tunnels servers hitting certificate expiry
Resolved Oct 14, 2025 at 1:14am UTC
We have resolved the certificate expiration issue on all affected hosts.
1 previous update
Web endpoints is down
Resolved Sep 30, 2025 at 3:26am UTC
Web endpoints recovered.
2 previous updates
Emails from modal.com are not sending
Resolved Sep 22, 2025 at 3:55pm UTC
Invite emails, notification emails and others aren't sending. We're currently investigating the issue.
Image builds is down
Resolved Sep 15, 2025 at 2:30pm UTC
Image builds recovered.
1 previous update
A10G, L40S scheduling latency is high
Resolved Sep 8, 2025 at 11:06am UTC
As of 10:41 UTC scheduling latency has recovered on A10G and L40S.
Apologies for this incident and the customer impact caused. Please contact support to access the post-mortem document if interested.
1 previous update
Modal.com dashboards and image builds are degraded
Resolved Aug 26, 2025 at 3:10pm UTC
We identified the issue and we're starting to see recovery for the dashboards and image build times.
1 previous update
Degraded task startup / volume operations
Resolved Aug 21, 2025 at 7:24pm UTC
Task startup / volume operations back to normal operation
2 previous updates
All services are online
Resolved Aug 20, 2025 at 3:39pm UTC
A false alarm triggered downtime notifications. All services are online and there was no production impact.
Image builds / volumes experiencing issues
Resolved Aug 19, 2025 at 3:24pm UTC
Image builds and Volume file fetches have now recovered
1 previous update
Degraded container scheduling
Resolved Aug 12, 2025 at 6:30am UTC
Container scheduling degradation was resolved.
1 previous update